Frequently Asked Questions

Answers to the most common questions parents ask about safety, bookings, timings, payments and more.

Is KidsFun a safe place for my child?+

Yes. Safety is our top priority. All activities are supervised by trained, background-checked staff. Equipment and play areas are regularly checked and maintained.

What ages do you cater for?+

Our programs are designed for children aged 2–12 years. Activities are grouped by age and ability for comfort and safety.

What are your session timings?+

Sessions vary by activity. Most programs run weekdays and weekends. Available time slots are shown during booking.

Can my child try a class before committing?+

Yes! We offer trial sessions for Sports, Music, Yoga and Gymnastics so your child can experience before joining.

Do parents need to stay during sessions?+

For younger children, parents should stay nearby. Older kids may be dropped off depending on the activity.

How do payments and memberships work?+

You can pay per session or choose weekly plans. All pricing is available on the Pricing page.

Do you offer refunds or rescheduling?+

We offer rescheduling where possible. Events and parties have specific cancellation terms.

What should my child wear?+

Comfortable clothing and closed shoes are recommended. Bring a water bottle and any required medical items.

Can you support children with additional needs?+

Yes. Contact us beforehand so we can recommend the best program and support for your child.

How do I book a birthday party?+

Use the Book Now form or contact us directly to customise your party package.

Can I use the NSW Active Kids Voucher?+

Yes! Contact us at +61 426 074 030 or info@kidsfun.com.au to confirm eligible programs.

Are there sibling discounts?+

Yes — discounts apply automatically for 2+ children in the same plan.

Can I pay per session?+

Yes. $150 (1 hour) or $225 (2 hours). Weekly plans offer better value.

How far in advance should I book?+

1–3 days for sessions, 3–6 weeks for birthday parties.

Where is KidsFun located?+

58 Melanie Street, Hassall Grove NSW 2761. Easily accessible from Blacktown, Penrith and nearby suburbs.

What are your opening hours?+

Monday–Sunday, 9:30am to 5:30pm. Extended hours available on request.

Do you offer school or daycare programs?+

Yes! We provide incursion programs. Contact info@kidsfun.com.au for details.

Do you offer gift vouchers?+

Yes, vouchers are available for all services and make great gifts.